Rite Aid Service Recovery WIN

A manager with Rite Aid, I think the regional manager for the area, called me to apologize extensively and talk about how he could get me to go back. While I'm not willing to return to the one that Lek manages, given the effort they made to contact me immediately to resolve the issue, I am happy to try another one in the area. This is great service recovery. Good job, Rite Aid.

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